Support

If you want your customers to really like you, offer them the very best support. That’s a lessons our support engineers have taken to heart. We provide support on our products: Simplifier.net, Forge, Spark and the open source .NET API. You get support, even if you’re not on a paid plan. If your business requires support within certain response levels, we advise you one of our paid plans. Paid plans guarantee:

  • Defined response and resolve times
  • A regular support contact
  • A dedicated communication channel
  • Access to our issue management system
  • The higher plans: involvement in the product roadmap

Support for Simplifier.net and Forge are part of the Simplifier.net Account Plans. You can find them on the pricing page of Simplifier.net. Contact us for enquiries about support for Spark and the .NET API.